Every feature you need to sell on WhatsApp
Purpose-built for Sri Lankan online businesses. Built on Meta's official WhatsApp Cloud API — no scraping, no risk of ban.
AI replies in 3 languages
The bot detects the customer's language — Sinhala script, Singlish or English — and replies naturally in the same style.
Live stock and prices
Bundled with VeloraOMS? The bot pulls real stock, prices and delivery charges before it says anything.
Shared CRM inbox
Every chat, every contact, every note in one mobile-friendly inbox. Assign to staff, quick replies, tags, unread badges.
Human takeover in one tap
"Take over" pauses the bot for that chat. Return to bot any time. Auto-handover when the bot is unsure or a complaint is detected.
Multiple numbers
Run Sales, Support and Returns from separate WhatsApp numbers under one dashboard. Each with its own AI on/off switch.
Click-to-WhatsApp ad savings
When someone messages you from a Meta ad, you get a 72-hour free window. We label those chats and show the countdown.
Usage dashboard
Live meter of AI replies used vs your plan limit. Alerts at 80% and 100%. Prepaid top-ups if you need more.
Analytics
Chats, replies, orders via bot, handover rate — and on Growth+ plans: conversion, revenue by bot, peak hours, top products.
Order updates
Approved WhatsApp templates for "order confirmed", "dispatched", "delivered" — kept in sync with your OMS statuses.
Interactive buttons & lists
Sizes, colours, quantities and order confirmation use WhatsApp buttons and lists — one tap, no typing.
Business hours message
Set office hours; the bot lets customers know when a human will follow up outside those hours.
Team roles
Owner, Manager, Agent — with per-role permissions. Owners only for billing, numbers and API keys.